Dialysis Technicians Conference

Dialysis Technicians Conference

February 21, 2017, March 21, 2017 and April 11, 2017

SPEAKER: Fausta Britton, NA

8:30am                         Registration
9:00-10:45am              The Essentials of Customer Service
10:45-11:00                 Break
11:00-12:45pm            Lunch
1:15-3:15pm                Diversity and Inclusion in the workplace
3:15-3:30pm                Break
3:30-4:45pm                Diversity (continued)
4:45-5:00pm                Questions and Wrap up

TO REGISTER TO ATTEND ONE OF THE SESSIONS CONTACT:

Annette Wright- 646-317-0406 or anw9097@nyp.org

OBJECTIVES:

This conference will enable the learner to:

• Measure customer satisfaction and evaluate The Rogosin Institute’s “customer-friendly” policies
• Learn to handle the five most common patient complaints
• Turn unhappy patients into ICH-CAHPS rating Excellent patients
• Master communication techniques, including specific words and phrases to use and which to avoid
• Project a professional, friendly image in face-to-face patient service situations and on the telephone
• Explain the fundamentals of diversity in the workplace
• Identify the effects of diversity and inclusion in the workplace
• List what each generation wants and needs from each other
• Strengthen communication skills to improve understanding and inclusion across cultures
• Recognize what we can learn from each other

Target Audience: PCTs
BONENT for 7.0 CNEs
This course is approved by BONENT for 7.0 CNEs
Board of Nephrology Examiners Nursing Technology
Provider # CEP 15680
www.BONET.org

Date: February 21, 2017, March 21, 2017 and April 11, 2017
​Time: 9-5pm (registration 8:30am)

Location: The Rogosin Institute
West Side Dialysis Center 4^th Floor,
619 West 54^th Street, New York, NY 10019