Tue, Feb 21, 2017 - Wed, Feb 22, 2017

Location:
619 West 54th Street, 4th floor, New York, New York

Contact:
Annette Wright
anw9097@nyp.org, 646-317-0406

Website:

Dialysis Technicians Conference

February 21, 2017, March 21, 2017 and April 11, 2017

SPEAKER:                 Fausta Britton, NA

8:30am                         Registration
9:00-10:45am              The Essentials of Customer Service
10:45-11:00                 Break
11:00-12:45pm            Lunch
1:15-3:15pm                Diversity and Inclusion in the workplace
3:15-3:30pm                Break
3:30-4:45pm                Diversity (continued)
4:45-5:00pm                Questions and Wrap up

TO REGISTER TO ATTEND ONE OF THE SESSIONS CONTACT:

Annette Wright- 646-317-0406 or anw9097@nyp.org

OBJECTIVES:

This conference will enable the learner to:

  • Measure customer satisfaction and evaluate The Rogosin Institute’s “customer-friendly” policies
  • Learn to handle the five most common patient complaints
  • Turn unhappy patients into ICH-CAHPS rating Excellent patients
  • Master communication techniques, including specific words and phrases to use and which to avoid
  • Project a professional, friendly image in face-to-face patient service situations and on the telephone
  • Explain the fundamentals of diversity in the workplace
  • Identify the effects of diversity and inclusion in the workplace
  • List what each generation wants and needs from each other
  • Strengthen communication skills to improve understanding and inclusion across cultures
  • Recognize what we can learn from each other

Target Audience: PCTs                                                     
BONENT for 7.0 CNEs
This course is approved by BONENT for 7.0 CNEs

Board of Nephrology Examiners Nursing Technology
Provider # CEP 15680

www.BONET.org

Date: February 21, 2017, March 21, 2017 and April 11, 2017            
Time: 9-5pm (registration 8:30am)                                               

Location: The Rogosin Institute 
West Side Dialysis Center 4th Floor,       
619 West 54th Street, New York, NY 10019